Refund policy

Once your order has been dispatched we will send an email letting you know that your parcel from PrimeVet™ is on it's way!

The email will contain your tracking number for reference. You can view your tracking history while your parcel is in transit and when it's due for delivery using the Shop App.

For international orders, once it has landed in the country of destination, you will be able to track your parcel using your local postal service.

At PrimeVet™, it’s our mission to help all dogs, large and small, and we are here for the life of your pet. We want the products you order to be perfect for you and your furry companion.

We understand your life is busy, so we offer a 30-Day refund policy if there is anything your are unhappy with, or in some instances, if your product may be damaged on the way.

If you need to return your order for any reason, please contact our support team at accounts@primevet.au and we can help you with the refund process. Refunds usually take between 24 – 36 hours to show back in your account.

Fast Shipping Now Available

Fast, reliable shipping Australia-wide. We know your dog’s health can’t wait, so we work hard to get your order on its way quickly, with same-day dispatch.

Science-Backed Formulations

Our products are developed through rigorous research, ensuring every formula is crafted with proven, scientific expertise for effective results.

Premium, All-Natural Ingredients

We source only the highest quality natural ingredients, delivering gentle yet powerful care for your dog’s overall wellness.